Payment Policy

Last Updated: June 3, 2026

This Payment Policy explains how payments are accepted, processed, reviewed, and refunded for purchases made through getfreshshop.com.

By placing an order on our website, you agree to the payment terms described in this policy.

1. Store Information

This website is operated by GetFreshShop.

Store Address:
Republic Plaza
370 17th Street
Denver, CO 80202
United States

Email: support@getfreshshop.com
Phone: +1 3038294147
Customer Support Hours: Monday–Sunday, 9:00 AM–5:00 PM

GetFreshShop operates through Shopify, which provides the online store platform for our product listings, checkout, payment processing, and order management.

2. Accepted Payment Methods

GetFreshShop uses Shopify Payments to process online payments securely.

We may accept several payment methods, including but not limited to:

• Visa

• Mastercard

• Maestro

• American Express

• Discover

• PayPal

• Google Pay

• Apple Pay

• Other payment methods displayed at checkout

The payment methods available to you may vary depending on your location, billing address, device, browser, card issuer, bank, payment provider availability, Shopify checkout settings, legal requirements, fraud prevention rules, and other practical factors.

A payment method shown in marketing materials, product pages, banners, or website icons does not guarantee that the same method will always be available for every order or every customer.

3. Currency

All prices on getfreshshop.com are displayed in U.S. dollars (USD) unless otherwise stated.

If your payment card, bank, or wallet account uses a different currency, your bank or payment provider may apply exchange rates, conversion fees, or international transaction fees. These fees are charged by your bank or payment provider and are not controlled by GetFreshShop.

4. Secure Checkout

Payments are processed through Shopify Payments and supported payment providers. GetFreshShop does not directly store your full credit card number, debit card number, or complete payment credentials.

Payment information is handled by secure third-party payment processors according to their own security standards, encryption methods, and payment processing rules.

5. Payment Authorization

When you place an order, your payment method may be authorized or charged during checkout.

An order is not considered fully confirmed until the payment is successfully processed and the order information is accepted by our system.

If your payment is declined, incomplete, unavailable, reversed, or flagged for review, we may delay, cancel, or refuse the order.

6. Fraud Review and Order Verification

To protect customers and our store, some orders may be reviewed for fraud prevention, payment security, billing accuracy, or unusual activity.

We may contact you to verify order details, billing information, delivery information, or payment-related information before processing an order.

We reserve the right to cancel or refuse any order if we believe the payment is unauthorized, suspicious, fraudulent, high-risk, or in violation of our policies.

7. Payment Errors

If there is a pricing error, checkout error, payment processing error, duplicate charge, incorrect charge, or technical issue, please contact us as soon as possible.

We will review the issue and take reasonable steps to correct confirmed payment errors.

If an order was placed with an incorrect price caused by a technical, display, or system error, we may cancel the order and issue any eligible refund to the original payment method.

8. Taxes and Fees

Applicable taxes, fees, or charges may be calculated and displayed at checkout when required.

The final amount shown at checkout is the amount you agree to pay for the order, unless the order is later modified, canceled, or refunded according to our policies.

Your bank, card issuer, or payment provider may charge additional fees, such as currency conversion fees, international transaction fees, or wallet service fees. These fees are not charged or controlled by GetFreshShop.

9. Refunds

Approved refunds will be issued to the original payment method used at checkout.

Refunds will be processed within 10 business days after approval.

After we issue a refund, your bank, card issuer, wallet provider, or payment processor may require additional time to make the funds available in your account.

We do not issue refunds to a different payment method unless required by law or approved by the payment processor.

10. Chargebacks and Payment Disputes

If you believe there is a problem with your payment or order, please contact us first at support@getfreshshop.com so we can review and try to resolve the issue.

If a chargeback or payment dispute is opened with your bank, card issuer, or payment provider, we may provide order records, delivery information, customer communication, refund records, and other relevant information to respond to the dispute.

Submitting false, abusive, or fraudulent payment disputes may result in refusal of future orders.

11. Availability of Payment Services

Payment services may be affected by factors outside our control, including bank decisions, payment network rules, Shopify Payments availability, PayPal availability, wallet provider requirements, regional restrictions, legal requirements, sanctions rules, device compatibility, browser settings, and temporary technical issues.

GetFreshShop is not responsible for payment delays, declined transactions, unavailable payment methods, or payment provider restrictions caused by third-party systems or financial institutions.

12. Contact Us

If you have any questions about this Payment Policy or need help with a payment issue, please contact us:

GetFreshShop
Republic Plaza
370 17th Street
Denver, CO 80202
United States

Email: support@getfreshshop.com
Phone: +1 3038294147
Customer Support Hours: Monday–Sunday, 9:00 AM–5:00 PM