Privacy Policy

Last Updated: June 3, 2026

This Privacy Policy explains how GetFreshShop collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or use any services available through our online store.

By using getfreshshop.com, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or submit personal information to us.

1. Store Information

This website is operated by GetFreshShop.

Store Address:
Republic Plaza
370 17th Street
Denver, CO 80202
United States

Email: support@getfreshshop.com
Phone: +1 3038294147
Customer Support Hours: Monday–Sunday, 9:00 AM–5:00 PM

GetFreshShop operates through Shopify, which provides the e-commerce platform that allows us to display products, process orders, manage checkout, and provide online store services.

2. Information We Collect

We may collect personal information directly from you when you browse our website, place an order, contact customer support, subscribe to updates, or interact with our store.

The information we collect may include:

• Name

• Email address

• Phone number

• Billing address

• Delivery address

• Order details

• Payment-related information

• Customer service messages

• Product preferences

• Photos or documents you voluntarily provide for order or product issue claims

• Device information, browser type, IP address, cookies, and website usage data

For fresh grocery, seafood, meat, and other food-related orders, we may also collect delivery instructions or access notes that you choose to provide, such as building entry details or preferred delivery handling instructions.

3. Payment Information

Payments on our website are processed through Shopify and supported payment providers. GetFreshShop does not directly store full credit card numbers or complete payment credentials.

Payment-related information may be processed by Shopify, payment processors, banks, fraud prevention services, and other service providers involved in completing your transaction securely.

4. How We Use Your Information

We use personal information for the following purposes:

• To process and fulfill orders

• To arrange delivery or shipping

• To confirm order details

• To provide customer support

• To respond to questions, complaints, or product issue claims

• To send order confirmations, delivery updates, and service-related messages

• To verify payment and reduce fraud risk

• To improve our website, products, and customer experience

• To manage promotions, discounts, or customer service records

• To comply with legal, tax, security, and business obligations

We may also use your information to send marketing emails or promotional messages if you have chosen to receive them. You may unsubscribe from marketing communications at any time.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to help the website function properly, remember preferences, understand store traffic, improve product pages, support checkout, and measure marketing performance.

Cookies may collect information such as your browser type, device type, pages viewed, time spent on the website, referral source, and general interaction with our store.

You can adjust cookie settings through your browser. Some features of the website may not work properly if cookies are disabled.

6. How We Share Information

We do not sell your personal information for money.

We may share personal information only when necessary for business, operational, legal, or service-related purposes, including with:

• Shopify and related platform services

• Payment processors

• Delivery, shipping, and logistics providers

• Customer support tools

• Email and communication service providers

• Fraud prevention and security service providers

• Analytics and advertising service providers

• Professional advisors, when necessary

• Government authorities, regulators, or legal parties when required by law

These service providers may use personal information only as needed to provide services to us or as otherwise permitted by applicable law.

7. Delivery and Fresh Product Handling

Because GetFreshShop sells fresh and perishable products, we may use your name, phone number, delivery address, order details, and delivery instructions to coordinate delivery and help ensure that your order is handled correctly.

If there is a delivery issue, missing item, incorrect item, quality concern, or refund request, we may ask you to provide order details, photos, or related information so we can review and resolve the issue.

8. Marketing Communications

If you subscribe to marketing emails or promotional messages, we may use your contact information to send updates about products, discounts, special offers, or store news.

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us at support@getfreshshop.com.

Even if you opt out of marketing messages, we may still send important service-related communications, such as order confirmations, delivery updates, payment notices, or customer support replies.

9. Data Retention

We keep personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, tax records, legal compliance, dispute resolution, and business recordkeeping.

When personal information is no longer needed, we may delete, anonymize, or securely retain it as required by applicable law and business obligations.

10. Data Security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, disclosure, alteration, or destruction.

However, no online store, payment system, website, or data transmission method can be guaranteed to be completely secure. Customers are responsible for keeping their account details, email access, and payment information secure.

11. Your Privacy Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Opt out of marketing communications

• Ask questions about how your information is used

• Request information about how your personal information may be shared

To make a privacy request, please contact us at support@getfreshshop.com. We may need to verify your identity before completing certain requests.

12. Third-Party Links and Services

Our website may contain links to third-party websites, apps, tools, or services. These third parties may have their own privacy policies and data practices.

GetFreshShop is not responsible for the privacy practices, content, security, or policies of third-party websites or services that we do not control.

13. Children’s Privacy

Our website is intended for general online shopping use and is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

14. International Users

GetFreshShop is based in the United States. If you access our website from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate.

By using our website, you understand that your information may be transferred to and processed in locations that may have different data protection laws than your country or region.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our store operations, technology, legal requirements, or business practices.

When we update this policy, we will revise the “Last Updated” date at the top of this page. Your continued use of our website after the updated policy is posted means you accept the revised Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

GetFreshShop
Republic Plaza
370 17th Street
Denver, CO 80202
United States

Email: support@getfreshshop.com
Phone: +1 3038294147
Customer Support Hours: Monday–Sunday, 9:00 AM–5:00 PM