Shipping Policy

Last Updated: June 3, 2026

This Shipping & Delivery Policy explains how GetFreshShop handles delivery, shipping fees, delivery partners, delivery areas, and order fulfillment for purchases made through getfreshshop.com.

By placing an order on our website, you agree to the terms described in this policy.

1. Store Information

This website is operated by GetFreshShop.

Store Address:
Republic Plaza
370 17th Street
Denver, CO 80202
United States

Email: support@getfreshshop.com
Phone: +1 3038294147
Customer Support Hours: Monday–Sunday, 9:00 AM–5:00 PM

GetFreshShop operates through Shopify, which provides the online store platform for our product listings, checkout, payment processing, and order management.

2. Delivery Area

GetFreshShop currently delivers only within the United States.

We do not currently offer international shipping or delivery outside the United States.

Delivery availability may depend on your city, ZIP code, product availability, delivery partner coverage, weather conditions, order volume, and local fulfillment capacity.

3. Delivery Options and Fees

Available delivery options may be shown at checkout based on your current location and order details.

Our standard delivery options include:

Nearby Supermarket Delivery

Estimated delivery time: 30–60 minutes
Delivery date: Today, when available
Delivery fee: $3.99

This option is designed for nearby fresh grocery and supermarket delivery where local inventory and delivery partner coverage are available.

Fast Fresh Delivery

Estimated delivery time: within 2 hours
Delivery date: Today, when available
Delivery fee: $1.99

This option is designed for fast fresh product delivery, including selected grocery, meat, seafood, and other fresh items where eligible.

Same-Day Delivery

Estimated delivery time: same day, by 11:59 PM local time
Delivery fee: Free

This option is available for eligible orders and locations when same-day delivery capacity is available.

4. Delivery Partners

GetFreshShop works with trusted home delivery and cold fresh delivery providers to help complete customer orders.

Our delivery partners may include:

• Amazon home delivery

• Walmart home delivery

• FedEx cold fresh home delivery

The delivery partner assigned to your order may depend on your delivery address, selected delivery option, product type, cold-chain requirements, order size, inventory location, and available delivery capacity.

5. Fresh and Cold Product Delivery

Because GetFreshShop sells fresh groceries, meat, seafood, and other temperature-sensitive products, some orders may require cold handling or cold fresh delivery.

We make reasonable efforts to arrange suitable delivery methods for fresh and perishable items. Customers are responsible for receiving the order in a timely manner and properly refrigerating, freezing, storing, or preparing products after delivery.

Once delivery is completed, GetFreshShop is not responsible for product quality issues caused by delayed pickup, incorrect storage, unavailable recipients, unsafe delivery locations, or failure to follow proper food handling practices.

6. Order Processing

Orders are processed after payment is successfully completed and the order information is confirmed.

Processing may be delayed if:

• The payment is declined or under review

• The delivery address is incomplete or incorrect

• The phone number or contact information is invalid

• A product becomes unavailable

• Delivery capacity is limited

• Additional verification is required

• Weather, traffic, or local conditions affect delivery

If there is an issue with your order, we may contact you by email or phone.

7. Delivery Time Estimates

Delivery times shown on our website or during checkout are estimates only.

We make reasonable efforts to deliver orders within the selected delivery window, but delivery may be affected by product availability, traffic, weather, delivery partner delays, high order volume, address issues, building access restrictions, or other circumstances beyond our reasonable control.

A delivery estimate does not guarantee an exact arrival time.

8. Customer Responsibility

To help ensure successful delivery, customers must provide accurate and complete information, including:

• Full name

• Email address

• Phone number

• Delivery address

• Apartment, suite, floor, or access details when applicable

• Delivery instructions when needed

GetFreshShop is not responsible for failed or delayed delivery caused by incorrect addresses, missing apartment numbers, unavailable recipients, restricted building access, unsafe delivery locations, or inaccurate customer information.

9. Missed, Failed, or Delayed Delivery

If a delivery cannot be completed because of incorrect information, unreachable customer contact, restricted access, refusal of delivery, or an unsafe delivery location, the order may be delayed, canceled, or marked as delivered depending on the delivery partner’s record.

For fresh and perishable products, failed delivery may affect refund eligibility because these items may not be safely resold or redelivered after delivery failure.

If you believe there is a delivery issue, please contact us as soon as possible at support@getfreshshop.com with your order number and delivery details.

10. Missing, Incorrect, or Damaged Items

If your order arrives with a missing item, incorrect item, damaged package, or fresh product quality issue, please contact us as soon as possible.

To help us review your claim, please provide:

• Your order number

• A description of the issue

• Clear photos of the item, packaging, or delivery condition when applicable

• Any relevant delivery information

Approved claims may be handled through replacement, store credit, refund, or another reasonable solution according to our Return and Refund Policy.

11. Address Changes

Please review your delivery address carefully before placing an order.

Once an order has been processed or assigned to a delivery partner, we may not be able to change the delivery address.

If you need to update your address, contact us immediately at support@getfreshshop.com. We will try to assist, but address changes are not guaranteed after an order has entered fulfillment.

12. Delivery Restrictions

We may refuse, cancel, or limit delivery when necessary, including but not limited to:

• Locations outside the United States

• Areas not covered by our delivery partners

• Unsafe delivery conditions

• Incorrect or unverifiable delivery addresses

• Restricted buildings or inaccessible locations

• Suspected fraud or abuse

• Orders that cannot be fulfilled due to inventory or cold-chain limitations

If your order is canceled after payment has been captured, we will process any eligible refund according to our refund process.

13. Contact Us

If you have any questions about this Shipping & Delivery Policy, please contact us:

GetFreshShop
Republic Plaza
370 17th Street
Denver, CO 80202
United States

Email: support@getfreshshop.com
Phone: +1 3038294147
Customer Support Hours: Monday–Sunday, 9:00 AM–5:00 PM